Return & Exchange Policy – Glazeya

At Glazeya, we want you to shop with confidence. If you are not satisfied with your order, we offer a simple and transparent 14-day return and exchange policy.

Eligibility for Return / Exchange

You have 14 days from the date you receive your order to request a return or exchange.

To be eligible:

• The product must be unused and in its original condition.
• The product must not be damaged, altered, or tampered with.
• The product should be returned with its original packaging.
• The return or exchange request must be made within 14 days of receiving your order.

Important: Unboxing Video Required for Damaged or Incorrect Orders

If you receive a damaged, broken, defective, or incorrect product, you must record a clear, continuous video while opening the parcel.

The video should begin before the parcel is opened and clearly show the package, the opening process, and the condition of the product when it is taken out.

This video is required as proof that the product was received damaged, defective, broken, or incorrect.

Without an unboxing video, we may not be able to accept or process a claim for a damaged, defective, or incorrect product.

How to Request a Return / Exchange

To initiate a return or exchange:

• Contact our customer support team through the contact details provided on our website.
• Provide your order number and the reason for your return or exchange.
• For damaged, defective, broken, or incorrect products, provide the required unboxing video.
• Our team will review your request and guide you through the next steps.

Please do not send any product back without prior approval from our team.

Exchange Policy

Once your exchange request is approved:

• The customer will be responsible for dispatching the product back to Glazeya and paying the return delivery charges.
• If the product received was damaged, defective, broken, or incorrect due to an error on our side, Glazeya will cover the applicable return delivery charges.
• No delivery charges will be taken for the replacement product sent by Glazeya when the issue is due to an error on our side.
• If exchanging for a product with a different price, the price difference will be adjusted accordingly.

Refund Policy

Once your return is approved:

• The returned product will be received and inspected by our team.
• Once it is confirmed that the product meets our return conditions, your refund will be processed.
• Refunds will be issued to the bank account provided by the customer.
• Refunds will be completed within 2–3 working days after the returned product has been received and approved.

Damaged / Defective / Incorrect Items

Please inspect your parcel carefully when you receive it.

If you receive:

• A damaged or broken product
• A defective product
• A wrong product
• A product damaged during delivery

Please contact us within 14 days of receiving your order.

For these claims, a clear, continuous unboxing video is required. The video must show the parcel before opening, the opening process, and the condition of the product immediately after opening.

If the issue is confirmed to be due to an error on our side or damage during delivery, Glazeya will arrange an appropriate replacement or resolution.

Sale Items

Products purchased on sale or at a discounted price are not eligible for return or exchange.

However, if a sale item is received damaged, defective, broken, or incorrect due to an error on our side or during delivery, the customer may contact us within 14 days.

A continuous unboxing video is required for such claims.

Important Conditions

We may not accept a return or exchange request in the following cases:

• The request is made after 14 days of delivery.
• The product has been used, modified, damaged, or tampered with.
• The product is returned without prior approval.
• The product is not returned in its original or acceptable condition.
• A damage, defect, or incorrect-product claim is made without the required unboxing video.
• The product was purchased as a sale or discounted item, except in cases where the product was received damaged, defective, broken, or incorrect due to an issue on our side or during delivery.

Need Help?

For Returns, Exchanges, Refunds, Damaged or Incorrect Items, please contact our customer support team through the contact details provided on our website.

Our team will assist you step-by-step to ensure a smooth experience.